FAQ

Frequently Asked Questions

1. Where do you ship from?
We ship orders from New Zealand or China, depending on product availability and the destination country.

2. How long does order processing take?
Orders are generally processed within 3–5 business days.

3. How long does shipping take?
Estimated delivery usually takes 10–16 business days after dispatch. Delivery times may vary by destination and customs processing.

4. Will I receive tracking information?
Yes. Tracking information will be provided after your order has been shipped.

5. Can I cancel or change my order?
Please contact us as soon as possible. Orders cannot be changed or cancelled once they have been processed or shipped.

6. Can I return a squishy product?
For hygiene and product-condition reasons, shipped orders are generally non-returnable and non-exchangeable. Please review our Return & Exchange Policy for details.

7. Are the products edible?
No. All products are toys and are strictly not edible.